I joined Zamp (a fast-growing sales tax tech startup) as the first product designer at the company. My goals have been to build a product organization, transform the customer experience, and act as a strategic partner to the executive team. I have helped create a net-new product function at the company, including: hiring a team of high-performing product designers, defining product processes, partnering with the executive team to define a 1-year strategic roadmap, redesigning Zamp’s filing workflows (responsible for 50,000+ annual filings), and introducing new customer-facing features to build trust and increase transparency. Operating in a player-coach role, I have both designed key new customer-facing experiences as well as helped shape the company’s strategic roadmap. This has resulted in greater cross-functional velocity, increased clarity, and a dramatically elevated customer experience.

At Pantheon, I led a team of high-performing designers through major product and organizational transitions, including a complete modernization of the product with over 13 years of design and technical debt. I drove craft excellence, consistency, and a clear design vision across the team while partnering with product and engineering leadership on the roadmap. My team delivered foundational improvements such as a new information architecture, updated design system, and a rebuilt platform experience. Throughout constant organizational restructuring, my team maintained the org’s highest satisfaction scores and delivered consistently strong work. During my time at Pantheon, I worked closely with the CEO and CTO to facilitate our AI product innovations, including straight-to-web publishing and content management in Google Docs.

At New Relic, I managed a team of 5 designers working across highly technical product areas, including activation, billing, pricing, and platform workflows. I played a key leadership role in major cross-company initiatives, including launching a new, more affordable user type. This cross-functional effort  required partnering with executives, PMs, and engineers to define permissions, entitlements, and design patterns across the product. I also contributed heavily to org-wide quality governance, product principles, and design operations improvements. My work helped unlock new revenue opportunities, streamlined key user journeys, and strengthened the connection between design and senior leadership.

At Pluralsight, I operated in a hybrid product manager/product designer role, leading the discovery, design, and development of nearly a dozen product experiences and internal tools. I worked closely with engineering teams in Utah and Ukraine, including managing contractors and coordinating cross-time-zone delivery. A notable project included building an automated transcription system that replaced manual workflows, significantly improving content production efficiency. I also supported and guided interns and master’s program students, helping early-career designers develop strong foundational skills. This role gave me deep experience with end-to-end product ownership, cross-cultural collaboration, and professional mentorship.

I founded and ran a boutique design agency for more than three years where I managed a team of four designers and delivered work for clients such as Hewlett-Packard, L’Oréal, and Overstock. I handled creative direction, client relationships, team leadership, and end-to-end delivery—balancing design excellence with real-world business needs. My work focused on visually compelling, highly functional marketing sites and digital experiences.

As an adjunct professor at BYU, I taught interface design, experience design, and design communications courses to design students. I integrated industry-standard practices into the curriculum, helping students graduate with professional-level portfolio pieces and a deeper understanding of product thinking.